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Shipping & Payments Last updated: 1st March 2009
Shipping

The shipping rate varies from item to item and groups of items. Generally shipping for most items is between $10 and $25 with the average being $12-15 for courier deliveries. Some larger goods and Orders will be at a higher price and this will be indicated in the confirmation email.

If possible items will be sent via Express Post although some items will be ‘shipped direct’ to reduce overall freight costs which enables us to pass on the savings to you.

Delivery of your Order will occur between 2-6 business days after acceptance and payment of the Order. Generally speaking you cannot arrange collection of Orders from The VoIP Stone.net either in-person or via alternative courier. However, if you have a particular delivery request you should enter your enquiry into the comments section of the Order.

We dispatch 85% of orders the next business day, once your payment has been confirmed. If you order and pay by 1:00pm, as long as payment is verified and the product is in stock, we will be able to provide same day dispatch (weekdays only).

Our transit guidelines are:
To:
Sydney Metro: 1-3 working days
Other NSW: 2-4 working days
Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-4 working days
Other Capital & Regional area’s: 3-7 working days

Over 90% of Orders shipped by Australia Post arrive within these transit times, and over 95% of orders shipped using our couriers arrive within these transit times. However, if your order has still not arrived after more than 1 Full working day after the end of the specified transit times, please use our contact form and quote your Delivery number to request an updated ETA.

If no one is available at the delivery address to receive the Products, our delivery agent will leave an "unable to deliver" card at the address and you should follow the directions on that card to obtain delivery of your Order.

Special freight offers may be available as advertised from time to time. Please select the appropriate Shipping option to take advantage of these offers.

In some instances it may be necessary to ship some items separately and you will receive multiple deliveries for an Order.

While every effort is made to ensure accuracy, currency fluctuations and stock issues outside of our control may result in unforseen changes to advertised information. For out of stock items, delivery dates given are only estimates.

Below are some answers to some common questions:

Do you Deliver Outside Australia?
The VoIP Store.net is unable to accept Orders or deliver to addresses outside Australia.

What if I am not at home when you deliver my goods?
As all our parcels sent require a signature upon delivery. Our delivery contractors (Australia Post and various couriers) typically deliver during business hours so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address.

Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a Card will be left in your mailbox advising you of either a post office to collect your parcel from, or in the case of a courier delivery, a contact number to call to re-arrange the delivery.

Do you offer shipping discounts if I buy more than one item?
Yes, we do - we call this “Combine and Save”. The more items you order the less the delivery cost is per item. We also offer FREE shipping for order over $1,000 in value.

Do you do Combine Shipping?
Yes, we do. We call this “Combine and Save”. The more items you order the less the delivery cost is per item.

The Delivery Fee is generally made up of a Base Fee plus a Weight Fee that depends on the destination and weight of the product. The Base Fee is only charged once per order so if you order multiple items in an order then the delivery charges per item work out cheaper.

What if I need an item by an urgent date?
We cannot guarantee arrival by a certain date. All items are typically dispatched the next business day, once your payment has been confirmed.

Payments

All prices on our web site include Australian Goods and Services Tax (GST) at 10% and are listed in Australian Dollars only.

Please quote your Order Number and name when making payments so that your payment can be quickly verified to your order.

Payment for Products purchased from our web site can only be made by Direct Transfer and Direct Deposit. You will be supplied with the relevant Banking details in your confirmation email. It is up to you to make prompt payments so that your Order can be dispatched as soon as possible.

To pay via a Bank Deposit, you can either instruct your bank through your online banking facility to transfer funds from your bank account to our bank account, or you can visit any National Australia Bank branch and pay directly into our account. Our bank account details are provided in the confirmation email we send you.

If you prefer credit card payments we can only accept payments via PayPal facilities which attracts a 2.7% fee. Please email us for instructions.

We also accept money orders, but NOT cheques. For Money Orders, please make payment to “The VoIP Store.net”. However, bear in mind that by the time your money order reaches our offices and your item is then dispatched, there could well be a lengthy delay in you taking receipt of your Order. You may find it easier to pay via Direct Deposit or PayPal if you want a speedy turn around.

Regardless of the payment method, The VoIP Store.net will verify the payment and advise you that the Order has been accepted.

As a final note, please rest assured that All sensitive information you send us is encrypted in transit. If someone somehow attempts to read the sensitive information you send us then all they see is an unreadable (garbled) message. The technology we use is called “Digital Security Certificates”, provided by one of the most established Certification Authorities worldwide called Comodo. This technology utilises Industry Standards Secure Socket Layer (SSL) encryption and is fully integrated into our web site and compatible with all browsers.

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